Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when it was received, untried or unused, the packaging of the product and additional gifts undamaged, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, you can contact us at support@moonypockey.com. We will provide you with the return address and all relevant information upon request.

Please confirm in advance that your return application has been approved. If the returned product is not approved, it will not be accepted. Please be sure to email us in advance

You can always contact us for any return question at support@moonypockey.com.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@moonypockey.com.